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Community Moderator and Social Media Specialist (m/f)

France

Göppingen, Germany

Responsibilities

  • Engage with TeamViewer fans and users by responding to user posts on our social media channels and online communities
  • Maintain high-quality content in our communities as well as in our owned social media channels and translate existing Knowledge Base articles from English into French
  • Assist Social Media & Community Managers with projects to increase the social experience of our customers and users
  • Decrease the average response time on our social media channels and the online communities which leads to a positive customer experience
  • Execute the community strategy and work to meet departmental goals in support of business objectives
  • Collaborate with internal teams to drive vibrant content and user activity
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Requirements

  • At least 3 years of work experience, with at least 1 year of experience supporting social media and/or user communities in a full-time capacity for a similar company
  • Experience working for an international company is preferred
  • Fluency in English and French with excellent communication & technical writing skills and the ability to translate technical documentation into French
  • Experience using TeamViewer software and understanding its key features is preferred
  • Ability to travel as needed for business (less than 10% per year)
  • Service oriented with online communication skills
  • Digital native and tech savy
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What we offer

  • Make a significant contribution to the turnover of our company! TeamViewer is used in space. What else can we achieve with your help?
  • “If I were CEO, I would…” Say what you’re thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don’t wear ties. In our relaxed office atmosphere, you can wear whatever you want and relax in on of our many lounge areas
  • Of course, we offer you perks like free fruit, drinks and a variety of health and wellbeing activities
  • We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gatherings
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Steffen Kolich

+49 7161 60692 630