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Renewals Representative (m/f/d) Italy

Göppingen, Germany

Responsibilities

  • Identify customer needs and use case and restate the value proposition of TeamViewer to customers who cancel or move to a lower subscription plan
  • Contact customers who cancel their subscription to find solutions that better meet their needs
  • Answer customer inquiries (via email and phone) regarding subscription renewal
  • Help the Retention Team collect and analyze qualitative feedback received from customers
  • Assist the Retention Team to develop and implement appropriate retention strategies and methodologies for various customer segments
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Requirements

  • Ability to speak and write in Italian fluently and idiomatically. Fluent in English – other languages an advantage
  • Ability to identify and resolves customer issues through creative retention and sales techniques
  • Experience in asking questions and understanding customer journeys and pain-points
  • Demonstrated ability to handle multiple duties competently, accurately and efficiently
  • Preferably experience with Microsoft Dynamics CRM
  • Ideally experience in a SaaS company and customer retention
  • Excellent verbal and written communication skills
  • Ability to speak clearly to customers on the phone and convey the value proposition of TeamViewer
  • Outstanding negotiating and customer service skills are required
  • Deeply curious about customer behavior and action drivers
  • Winner mentality and ability to work under pressure
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What we offer

  • Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
  • “If I were CEO, I would…” Say what you’re thinking! We live an open-door policy through which our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don’t have ties. In our relaxed office atmosphere, you can wear whatever you want and relax in our lounge areas
  • Of course, we offer you free fruit, non-alcoholic drinks and a varied sports program
  • Our colleagues come from over 60 countries and we celebrate diversity with internal language courses
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Steffen Kolich

+49 7161 60692 630