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Second Level Support Engineer (m/f)


Göppingen, Germany


Job Functions

  • Support and advise our existing prospects and Italian speaking customers with their technical issues over the phone or via email
  • Manage second-level support cases, solving customer issues via remote support, telephone or email
  • Work with product development to handle third-level support cases
  • Use your technical knowledge to assist the Sales team
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers
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Critical Skills & Qualifications

  • Degree in computer science, information systems, applied computer science or a similar education in an IT related field
  • Customer driven with enthusiasm for working with people and technology
  • Business level fluency of Italian (at native speaker level) and English. Spanish as a third language would be beneficial
  • Very good knowledge of networks and experience at least with two of the following operating systems: Windows®, Mac OS X®, Linux®, iOS®, Android®
  • Previous work experience in technical customer support is desirable
  • Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email
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What we offer

What we offer

  • Make a significant contribution to the turnover of our company! TeamViewer is used in space. What else can we achieve with your help?
  • “If I were CEO, I would…” Say what you’re thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don’t wear ties. In our relaxed office atmosphere, you can wear whatever you want and relax in on of our many lounge areas
  • Of course, we offer you perks like free fruit, drinks and a variety of health and wellbeing activities
  • We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gatherings
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Steffen Kolich

+49 7161 60692 630