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Support Technician (m/f)

Göppingen, Germany

Responsibilities

Responsibilities

  • Advise our international prospects and customers over the phone and assist them in technical questions about our software
  • Specifically support our English and German speaking customers
  • Assist the Sales Team with your technical knowledge
  • Take second-level-support cases and solve those via remote support, telephone or email
  • Communicate with customers and development in third-level-support cases
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Requirements

Requirements

  • Degree in computer sciences, information systems, applied computer sciences or a similar education in the fields of IT
  • Career changers with enthusiasm for working with people and technology are welcome as well
  • Excellent English and very good German knowledge
  • Experience at least with one of the following operating systems: Windows®, Mac OS X®, Linux®, iOS®, Android®
  • Very good knowledge of networks and ideally previous work experience in Customer Service
  • Strong communication skills, a positive attitude and a friendly and professional approach to the customer
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What we offer

What we Offer

  • Pleasant and highly motivated team that interacts with respect and trust
  • Prosperous and dynamic company
  • Attractive, spacious workplace with state-of-the-art equipment
  • First class, individual on-the-job training
  • Lots of room for creativity and the chance to influence the development of a company
  • International business with contacts all over the world
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Sandra Möbus

+49 7161 60692-630