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Team Manager

Customer Support

Unley, South Australia, Australia

Responsibilities

Responsibilities:

  • Manage the day-to-day operations of the Customer Support team to ensure it runs smoothly and delivers an exceptional customer experience to meet our service level requirements
  • Ensure your team members are motivated and supported to successfully reach their KPI’s and personal and professional goals
  • Conduct regular one-on-one meetings with your team members to identify their success stories, growth potential and development needs
  • Provide feedback and coaching to support the development of your team members to reach their full potential
  • As part of the global support leadership team, identify and drive process and system enhancements, and ensure your team is kept up to date on new products and processes
  • Support you team with their questions and cases, and handle customer escalations when needed
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Requirements

Critical Skills & Qualifications:

  • Experience managing and leading successful teams
  • Demonstrated ability to drive results through coaching, training & mentoring
  • Ideally at least two years of practical experience in level 2 Technical Support
  • Excellent technical skills and the ability to quickly and independently learn new technical content
  • Degree in Business Information Technology, Applied Computer Science, Economics or a comparable education in the IT field with relevant experience
  • Strong communication skills, positive attitude and a high level of intercultural competence
  • Strong conceptual skills and thrive in a fast-paced environment
  • Business level English language skills—additional languages are a plus (Hindi, Mandarin, Japanese, Korean etc.)
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What we offer

What we offer: 

  • Worlds largest footprint in the remote connectivity space
  • Among the top 3 leading companies in the space
  • Innovative and fast moving company with quick and clear decision making process
  • Room for creativity and the chance to influence the development of the company in your market
  • Global company, with well known brand
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Mercedes Smith

+61 (0) 8 7325 6944