Degree in Computer Science, Information Systems, or a similar field of study (IT-related) or equivalent related work experience is required
MCSA, MCSE, ACSP or similar certification is preferred
2-3 years of previous working experience in a software technical support role is required
Work experience using and/or supporting one or more of the following operating systems: Windows®, Mac OS X®, Linux®, iOS® or Android®
Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.
Advanced understanding of Active Directory
In-depth knowledge of Microsoft Windows, Server 2008/2012, VMWare, Active Directory Policy and Security management, Linux/UNIX
Deep technical knowledge of infrastructure IT including Windows OS and Windows applications, application and appliance knowledge for virtualization, firewall, anti-virus, Wi-Fi, mobility management and security.
Excellent knowledge of computer networks and software
Fluency in English and Spanish are required, with excellent reading, writing, editing and interpersonal communication skills
Other language skills are a plus (Portuguese, French, German, etc.)
Ability to travel internationally for training is required (including 4 weeks of initial job training in Germany); Must have a current passport
Ability to work late shifts (12pm-9pm) on a rotating basis; No overnights or weekends will be required
Eligibility to work in the United States for any employer (visa sponsorship is not available)