Account Renewal Representative (m/f/d/v)

Full-Time     Clearwater, US

Responsibilities

This position is focused on account retention for SMB based TeamViewer licenses. The role will manage several hundred renewal cycles per quarter through our two-tier reseller channel network. The function of the renewal representative is to broadly communicate with end- user licensed accounts, resellers, and distribution partners to ensure TeamViewer accounts renew license based services through single-year or multi-year subscriptions.  In doing so, this person will require attainment of monthly and quarterly renewal goals/targets.     

  • Responsible for contacting end-users to determine intention and processes for renewing subscription based license
  • Able to manage multiple renewal cycles with TeamViewer network of resellers
  • Position multi-year subscriptions to end user decision makers/stakeholders and reseller channel
  • Answer and resolve subscription renewal based questions via TeamViewer ticket system / email / phone
  • Ability to forecast renewals on monthly / quarterly basis
  • Provide quotes and process orders with TeamViewer distributors
  • Ensure processes and billings related documents are being followed by back office team
  • Assist with reconciling billings with TeamViewer distributors
  • Partner with TeamViewer Channel Account Management team to establish contacts within reseller accounts
  • Ability to reach monthly and quarterly renewal targets

Requirements

  • Must have extensive knowledge & understanding of the two-tier reseller channel
  • At least two years of experience working with technology distributors and/or resellers
  • Demonstrated success in sales, renewals, account management
  • Experience selling to both direct and end users
  • Results oriented and able to navigate procurement & IT Department organizations

What we offer

  • Teams that collaborate and work with each other towards a common goal
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
  • This position will start remote until our offices reopen due to the pandemic.
  • We offer perks like free fruit, drinks and a variety of health and wellbeing activities
  • It's all about the team: become part of a community that values respect, support and open feedback
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?