Collections Specialist (m/f/d/v)

Full-Time     Clearwater, US

Responsibilities

  • Functions in a fast-paced goal-orientated environment to reduce delinquent accounts
  • Delivers superior performance and results against KPI goals
  • Proactively reaches out to delinquent accounts to collect payment to avoid lapse in services
  • Takes inbound calls to collect payment and reactivate services that have lapsed due to non-payment
  • Assists in the efforts to update contact, company, and billing information to obtain payment
  • Assists with providing renewal quotes to clients for upcoming renewals
  • Provides all accounts receivable, customer service and collections efforts for assigned accounts
  • Provides customers with a great experience that increases their lifetime value
  • Delivers prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (ticket system and CRM)

Requirements

  • Excellent written and verbal communication skills
  • An additional language spoken is a plus
  • Maintains a positive attitude under pressure
  • Comfortable handling escalated customer interactions
  • Great active listening (and reading) skills to ensure you understand each customer’s needs
  • At least 1 year of working in a call center environment
  • Time management skills: A multi-tasker that can handle a high volume of calls/tickets/emails/opportunities
  • A basic understanding using the Microsoft Suite of products
  • Experience with CRM tools such as Microsoft Dynamics or FreshDesk

What we offer

  • Teams that collaborate and work with each other towards a common goal
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
  • This position will start remote until our offices reopen due to the pandemic.
  • We offer perks like free fruit, drinks and a variety of health and wellbeing activities
  • It's all about the team: become part of a community that values respect, support and open feedback
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?