Community and Social Media Moderator, English and Portuguese (m/f/d/v)

Full-Time     Clearwater, US

Responsibilities

The Community and Social Media Moderator will moderate our Online Communities with a focus on the Portuguese and English Community. This person will assist our userbase in the online forum and keep our technical documentation in our Knowledge Hub up to date. Additionally, the Community and Social Media Moderator will engage with followers across owned social media channels and external online media platforms.  

  • Engage with TeamViewer fans and users by responding to user posts on our social media channels and online communities
  • Maintain high-quality content in our communities as well as in our own social media channels
  • Translates existing Knowledge Hub articles from English into Portuguese
  • Assist Social Media & Community Managers with projects to increase the social experience of our customers and users
  • Decrease the average response time on our social media channels and the online communities which leads to a positive customer experience
  • Execute the community strategy and work to meet departmental goals in support of business objectives
  • Collaborate with internal teams to drive vibrant content and user activity

Requirements

  • Digital native and tech savvy
  • At least 3 years of work experience, with at least 1 year of experience supporting social media and/or user communities in a full-time capacity for a similar company
  • Experience working for an international company is preferred
  • Fluency in English and Portuguese with excellent communication & technical writing skills and the ability to translate technical documentation into Portuguese
  • Experience using TeamViewer software and understanding its key features
  • Experience with online forums and/or social media platforms is preferred
  • Ability to travel as needed for business (less than 10% per year)
  • Service oriented with online communication skills

What we offer

  • Teams that collaborate and work with each other towards a common goal
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
  • We offer perks like free fruit, drinks and a variety of health and wellbeing activities
  • It's all about the team: become part of a community that values respect, support and open feedback
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?