Permanent Employment 
Clearwater, USResponsibilities
Are you ambitious, sales-driven and love building relationships with a diverse range of customers? Then join our Retention team and help us grow and retain our customers. The focus is on loyalty, retention, and providing solutions to meet customer needs.
- Retain customer renewal accounts and cross-sell into different product groups
- Demonstrate the value of our software vs other competitors
- Answer basic questions about setup and product functionality
- Be able to handle escalated calls or frustrated customers and convert them into satisfied customers
- Convert termination or cancellation requests into win-back opportunities
- Field and promptly respond to email/ticket requests and convert into opportunities
- Deliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM)
- Maintain a productivity level that is consistent and at least on average with the team
Requirements
- College Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment)
- Well-developed written and verbal communication skills
- Bilingual or Multilingual is a huge plus, (English, Spanish, French, Portuguese)
- Negotiation and conflict resolution - the ability to handle escalated customer interactions
- Time management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc.
- Proficient in Microsoft Suite products and CRM tools, (Freshdesk)
- Proven record of hitting and exceeding quotas
What we offer
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” gatherings
- Open door policy and casual dress code
- We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!