Customer Retention Specialist

Full-Time     Adelaide, AU

Responsibilities

This position will see you reach out to our existing customer base, and restate the value proposition of TeamViewer to customers who request to cancel or move to a lower subscription plan.

You can expect to perform the following tasks - 

  • Re-establish and confirm customer needs
  • Answer customer inquiries by phone and email regarding subscription renewal
  • Present solutions that may better meet the customers needs
  • Help the retention team collect and analyse feedback from customers
  • Assist with the development and implementation of appropriate retention strategies for various customer segments

Requirements

To be successful in this role, you will possess - 

  • Excellent communication ability, in both written and verbal English
  • Ability to conduct a thorough needs analysis, asking the right questions to understand individual challenges
  • Outstanding customer service and negotiation skills
  • Proven experience resolving issues and proposing solutions
  • Experience using Microsoft Dynamics CRM is advantageous

What we offer

What we offer

  • Make yourself at home! We don't wear ties. In our relaxed office atmosphere, you can wear whatever you want and relax in one of our many lounge areas.
  • It's all about the team: experience a community that values respect, support, and open feedback.
  • "If I were CEO, I would..." say what you're thinking! We live an open-door policy, and our managing directors are always open to feedback and suggestions.
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 60 countries and speak more than 40 languages. We welcome your application and will never discriminate based on age, gender, race, ethnicity, religious beliefs, sexual orientation, marital, veteran or disability status.
  • TeamViewer is used even in Space. What else can we achieve with your help?
  •  Do you want to work where you can see the results of your contribution - immediately? If you are motivated by excellence; like to get things done; are full of energy and seek opportunities with huge growth potential, then you are a perfect fit for TeamViewer.