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Customer Service & Tier 1 Support Representative - Bilingual English / Portuguese

Clearwater, FL, United States



  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
  • Follow up on outstanding service issues to ensure customer success
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  • High School diploma or GED
  • Associates or Bachelors degree in relevant field, such business information technology, economics or communications, or equivalent work experience is preferred
  • 1+ years prior work experience in a phone-based customer care role is required
  • Excellent oral and written fluency in both English and Portuguese is required; Other language skills in Spanish, French and German are a plus
  • Advanced knowledge of Windows® operating systems is required
  • Intermediate knowledge of MS Office software is required
  • High level of IT knowledge and interest in the IT field are preferred
  • Eligible to work in the US for any employer (visa sponsorship not available)
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit; use hands; reach with hands and arms and talk and hear using a telephone. The employee is occasionally required to lift up to 10 pounds/4.5kg. The vision requirements include viewing a computer monitor for long periods of time and close vision.
  • Estimated annual travel time is <5%
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Was wir bieten

What we offer

  • Modern office environment with casual dress policy
  • Market-leading employer-subsidized Medical, Dental, Vision, Life and Disability insurance for employees and eligible dependents
  • Paid parental leaves of absence
  • 401(k) Savings Plans with employer match
  • Additional benefits include Flexible Spending Accounts, Employer Assistance Program, weekly fresh fruit deliveries, and more
  • Advancement and development opportunities
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Kari Carruolo

+1 800-951-4573