Customer Success Manager (m/f/d)

Full-Time     Bruchsal, DE

Responsibilities

We are looking for a Customer Success Manager (m/f/d) to support our team in various tasks and projects related to our Augmented Reality product. Strengthen your team by sharing your knowledge with your team members and drive the company forward by bringing a keen interest in technology, entrepreneurial spirit and a clear goal focus. 

  • Specify requirements together with the customer and set up a project plan for the implementation of our AR solution(s) 
  • Act as a functional expert of the TeamViewer AR product portfolio
  • Manage and oversee the successful deployment of our innovative software Solutions to our customers, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments.
  • Control user acceptance and system integration tests before our solutions are rolled out
  • Provide resourcing, estimates, scheduling and coordination during all project phases and drive the roadmap and development with other Project Engineers
  • Manage the relationship with the customer ever after the implementation, with a focus on creating upsell potential
  • Act as a mediator between customers and Frontline-IT and align on milestone results with the customer
  • Continue with each of your customers to identify upselling potential

Requirements

  • University or college degree in the field of Computer Science, Engineering, Business Administration or any related subject. Any equivalent work experience is an alternative
  • Experience working in close customer collaboration paired with excellent communication skills, and the ability to effectively communicate at all levels 
  • Program and/or Project Management expertise is a plus
  • Openness to travelling at least 20% of the time
  • Fluency in German and English is mandatory, further languages are a plus
  • Proven ability to understand the big picture and quickly comprehend complex relationships in dynamic organizations 
  • Enthusiasm for acting as team player, especially when it comes to cross functional teams paired with passion to work independently, assuming holistic responsibility for a project when needed

What we offer

  • Contract location would be Bruchsal and Karlsruhe, Germany 
  • We offer flexible work arrangements and home office option up to 50%
  • Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
  • It's all about the team: become part of a community that values respect, support and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • Benefit from learning opportunities – internal & external