We are looking for a Customer Success Manager (m/f/d) to support our team in various tasks and projects related to our Augmented Reality product. Strengthen your team by sharing your knowledge with your team members and drive the company forward by bringing a keen interest in technology, entrepreneurial spirit and a clear goal focus.
- Specify requirements together with the customer and set up a project plan for the implementation of our AR solution(s)
- Act as a functional expert of the TeamViewer AR product portfolio
- Manage and oversee the successful deployment of our innovative software Solutions to our customers, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments.
- Control user acceptance and system integration tests before our solutions are rolled out
- Provide resourcing, estimates, scheduling and coordination during all project phases and drive the roadmap and development with other Project Engineers
- Manage the relationship with the customer ever after the implementation, with a focus on creating upsell potential
- Act as a mediator between customers and Frontline-IT and align on milestone results with the customer
- Continue with each of your customers to identify upselling potential