Customer Success Manager (m/f/d)

Full-Time     Bruchsal, DE

Responsibilities

  • Specify requirements together with the customer and set up a project plan for the implementation of our AR solution(s) 
  • Act as a functional expert of the TeamViewer AR product portfolio
  • Manage and oversee the successful deployment of our innovative software Solutions to our customers, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments.
  • Control user acceptance and system integration tests before our solutions are roled out
  • Provide resourcing, estimates, scheduling and coordination during all project phases and drive the roadmap and development with other Project Egineers
  • Act as a mediator between customers and Frontline-IT and align on milestone results with the customer
  • With each of your customers continue to identify upselling potential
     

Requirements

  • University Degree (or equivalent work experience) required, preferably in computer science, engineering or related area
  • Experience working in close customer collaboration paired with excellent communication skills, and the ability to effectively communicate at all levels 
  • You bring experience in program/ project management
  • Openness to travelling at least 20% of the time
  • Proven ability to understand the big picture and quickly comprehend complex relationships in dynamic organizations 
  • Enthusiasm for acting as team player, especially when it comes to cross functional teams paired with passion to work independently, assuming holistic responsibility for a project when needed
  • Fluency in English and German rounds up your profile 
     

What we offer

  • Active input on a fast-growing product within the TeamViewer product family
  • A pleasant and highly motivated team that deals with others in a respectful and confidence-building manner
  • An attractive workplace with modern equipment
  • A dynamic company that enjoys continual, healthy growth
  • Freedom for personal organization and the possibility of attaining real results as part of a fantastic team