Customer Support Specialist (English and Portuguese) (m/f/d/v)

Full-Time     Clearwater, US

Responsibilities

  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
  • Follow up on outstanding service issues to ensure customer success

Requirements

  • High School diploma or GED
  • Associates or Bachelors degree in relevant field or equivalent work experience is preferred
  • 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
  • Excellent oral and written fluency in English and Portuguese is required
  • Advanced knowledge of Windows® operating systems is required
  • Intermediate knowledge of MS Office software is required
  • High level of IT and technical knowledge with interest in the IT field
  • Eligible to work in the US for any employer (visa sponsorship not available)

What we offer

  • Teams that collaborate and work with each other towards a common goal.
  • We offer career development and a top-tier benefit plan including medical, dental, vision and 401k match.
  • This position will start remote until our offices reopen due to the pandemic.