Customer Support Specialist (English/Spanish/Portuguese/French) (m/f/d/v)

Full-Time     Clearwater, US

Responsibilities

  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
  • Follow up on outstanding service issues to ensure customer success

Requirements

  • High School diploma or GED
  • Associates or Bachelors degree in relevant field or equivalent work experience is preferred
  • 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
  • Excellent oral and written fluency in English is required
  • Oral and written fluency in Spanish, Portuguese or French is a plus
  • Advanced knowledge of Windows® operating systems is required
  • Intermediate knowledge of MS Office software is required
  • High level of IT and technical knowledge with interest in the IT field
  • Eligible to work in the US for any employer (visa sponsorship not available)

What we offer

  • Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
  • "If I were CEO, I would..." Say what you're thinking! We live an open-door policy through which our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don't have ties. In our relaxed office atmosphere, you can wear whatever you want and relax in our lounge areas
  • Of course, we offer you free fruit, non-alcoholic drinks and a varied sports program
  • Our colleagues come from over 60 countries and we celebrate diversity with internal language courses
  • Look forward to company celebrations, quarterly team events and other monthly events