Customer Support Specialist (m/f/d) Italy

Permanent Employment     Göppingen, DE

Responsibilities

Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (m/f/d) for the Italian market and satisfy our customers by delivering an outstanding customer experience.

  • Support our existing customers in Italy with their technical and accounting issues over the phone and via email
  • Provide support to our customers by answering inquiries via our ticket system
  • Prepare offers for prospect customers, tailoring solutions to their individual needs
  • Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

  • University degree in the field of economics, or other relevant vocational education such as commercial or technical training
  • Fluency in Italian and English is mandatory, further languages such as Spanish are a plus
  • Windows® user knowledge desirable
  • At least some experience working with customer and/or in sales, e.g. Internships
  • Determination, enthusiasm and willingness to learn
  • Working independently is just as important to you as team spirit
  • Strong communication skills and passion for working with people

What we offer

  • Contract location would be Göppingen, Germany
  • 30 days of well-deserved holidays
  • Competitive compensation including company achievement bonus and stock-based options, regular salary reviews
  • Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
  • Public transport friendly offices with annual ticket subsidies
  • Option to lease an e-bike or use one of electric cars
  • In HQ access to office with a cantina with subsidized lunches and a terrace with BBQ
  • Gym in the HQ and discounts for local gyms
  • Access to Corporate Benefits platform with many discounts
  • Quarterly team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • Hybrid and Flexible work time with up to 50% home office
  • Work From Abroad Program allowing up to 40 days of work outside of Germany
  • We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!