Customer Support Specialist with Focus on Chat (m/f/d)

Full-Time     Yerevan, AM

Responsibilities

  • Support our existing customers based in European and other English speaking countries with their technical and accounting issues over via live chat
  • Provide support to our customers by answering inquiries via our ticket system
  • Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

  • At least 1 year of work experience in a related field (customer service/ sales, etc.)
  • Knowledge of English paired with either Spanish or French or Italian or Russian is mandatory, both spoken and written. Knowledge of Spanish is more preferable
  • Strong communication skills and passion for working with people
  • Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Good presentation skills, with a high level of attention to detail
  • Ability to work independently while collaborating with remote teams in a fast-paced environment
  • Good technical skills, proficiency in Internet-related applications, good experience with Windows and Linux operating systems
  • Experience with ticketing systems such as Jira, Freshdesk is an advantage
  • Determination, enthusiasm, and willingness to learn

What we offer

  • Contract location would be Yerevan, Armenia
  • Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
  • It's all about the team: become part of a community that values respect, support and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • Benefit from learning opportunities – internal & external