Enterprise & Mid-Market Collections Representative (m/f/dv)

Full-Time     Clearwater, US

Responsibilities

The Enterprise & Mid-Market Collections Representative plays a key role in retaining customer contracts and cross-selling into different product groups. With their technical knowledge and service skills, the goal is to provide the customer with a great experience that increases their lifetime value. 

  • Manages past due collections for Enterprise and Mid-Market level accounts
  • Proactively contacts account through direct phone call and email to obtain payment on past due invoices
  • Engages direct level TeamViewer accounts that are 15-45 days past due
  • Identifies and successfully navigates past due accounts to obtain main point of contact or receivable contacts as well as A/R email addresses to ensure invoices are being sent out to the correct contact
  • Ability to handle escalated calls
  • Works with Renewal Team Operations and Finance to ensure payment is processed correctly and updated in the TeamViewer system
  • Provides updated invoices to customer if requested by customer contact
  • Communicates with Renewal Account Manager on at risk accounts

Requirements

  • Experience with a high volume of outbound calls
  • Persistent approach
  • Dependable team player
  • Past Collections or Sales experience
  • Experience with Enterprise & Fortune 500 organizations

What we offer

  • Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
  • "If I were CEO, I would..." Say what you're thinking! We live an open-door policy through which our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don't have ties. In our relaxed office atmosphere, you can wear whatever you want and relax in our lounge areas
  • Of course, we offer you free fruit, non-alcoholic drinks and a varied sports program
  • Our colleagues come from over 60 countries and we celebrate diversity with internal language courses
  • Look forward to company celebrations, quarterly team events and other monthly events