Enterprise Solutions Engineer (m/f/d) DACH

Full-Time     Bruchsal, DE

Responsibilities

  • Provide support and advice to enterprise customers in the pre-sales, sales and implementation phases 
  • Partner with the Enterprise Sales team by providing technical advice and feedback to help secure sales and meet our customer needs 
  • Deliver demonstrations of TeamViewer software products to customers, conduct training courses and deliver professional services (onsite or remote) as needed 
  • Evaluate the technology stage of the sales process with customers 
  • Work closely with TeamViewer development teams to bring forward and clarify special requests from customers and determine feasibility of implementation 
  • Solve technical implementation issues in a variety of customer environments 
  • Answer questionnaires and tenders from mid-market and enterprise customers about technical requirements and, if necessary, clarify the answers with the development and/or product management teams 
  • Be responsible for the technical aspects of mid-market and enterprise projects 

Requirements

  • Bachelor’s degree in related field, such as information technology, computer science, business, economics, or management information systems; or equivalent years of work experience in similar role 
  • 3 or more years’ work experience in technical support, pre-sales engineering, IT administration or similar
  • Business level fluency in German and English 
  • Expert knowledge in all of the following areas: Networking, operating systems, mobile devices, Active Directory, administration of back-up, virtualization, project management and process management 
  • Keeps self up-to-date with current IT industry trends and education 
  • Experience using and working with TeamViewer software products in a professional work environment is strongly preferred 
  • Customer driven with enthusiasm for working with people and technology 
  • Happy to travel to visit (existing and potential) customers 

What we offer

  • “If I were CEO, I would…” Say what you’re thinking! We live an open-door policy through which our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don’t have ties. In our relaxed office atmosphere, you can wear whatever you want and relax in our lounge areas
  • Of course, we offer you free fruit, non-alcoholic drinks and a varied sports program
  • Our colleagues come from over 60 countries and we celebrate diversity with internal language courses
  • Work and pleasure are close together at TeamViewer. Look forward to company celebrations, quarterly team events and other monthly events