Enterprise Solutions Engineer (m/f/d) DACH

Full-Time     Karlsruhe, DE

Responsibilities

  • Provide support and advice to enterprise customers in the pre-sales, sales and implementation phases 
  • Partner with the Enterprise Sales team by providing technical advice and feedback to help secure sales and meet our customer needs 
  • Deliver demonstrations of TeamViewer software products to customers, conduct training courses and deliver professional services (onsite or remote) as needed 
  • Evaluate the technology stage of the sales process with customers 
  • Work closely with TeamViewer development teams to bring forward and clarify special requests from customers and determine feasibility of implementation 
  • Solve technical implementation issues in a variety of customer environments 
  • Answer questionnaires and tenders from mid-market and enterprise customers about technical requirements and, if necessary, clarify the answers with the development and/or product management teams 
  • Be responsible for the technical aspects of mid-market and enterprise projects 

Requirements

  • Bachelor’s degree in related field, such as information technology, computer science, business, economics, or management information systems; or equivalent years of work experience in similar role 
  • 3 or more years’ work experience in technical support, pre-sales engineering, IT administration or similar
  • Business level fluency in German and English 
  • Expert knowledge in all of the following areas: Networking, operating systems, mobile devices, Active Directory, administration of back-up, virtualization, project management and process management 
  • Keeps self up-to-date with current IT industry trends and education 
  • Experience using and working with TeamViewer software products in a professional work environment is strongly preferred 
  • Customer driven with enthusiasm for working with people and technology 
  • Happy to travel to visit (existing and potential) customers 

What we offer

  • Contract location would be Karlsruhe or Bruchsal
  • Until the COVID-19 related restrictions are lifted, we will remain in the home-office work-mode. Afterwards we will keep flexible work arrangements and home office option up to 50%
  • Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
  • It's all about the team: become part of a community that values respect, support and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • Benefit from learning opportunities – internal & external