Permanent Employment 
Karlsruhe, DEResponsibilities
Be part of the Solution Engineering team which focusses on providing technical support and product expertise to our customers. You will be required to deliver product demonstrations, answer technical questions and offer technical advice to mid-market and enterprise customers, and support these customers in their implementation of TeamViewer software products and services.
- Provide support and advice to enterprise customers in the pre-sales, sales and implementation phases
- Partner with the Enterprise Sales team by providing technical advice and feedback to help secure sales and meet our customer needs
- Deliver demonstrations of TeamViewer software products to customers, conduct training courses and deliver professional services (onsite or remote)
- Work closely with TeamViewer development teams to assess and implement specific customer requests
- Prepare responses to questionnaires and tenders from customers, working closely with development and product management teams to ensure that technical requirements are covered
- Represent TeamViewer at international events
- Be responsible for the technical aspects of mid-market and enterprise projects
Requirements
- Degree in computer science, information systems, applied computer science or a similar education in an IT related field or equivalent work experience in similar role
- 3+ years work experience in technical support, pre-sales engineering, IT administration or similar
- Expert knowledge in all of the following: Networking, operating systems, mobile devices, Active Directory, administration of back-up, virtualization, project management and process management
- Fluency in French and English is mandatory, further languages are a plus
- In-depth market and IT industry knowledge, up-to-date with industry trends and experience in an international environment
- Keeps self up-to-date with current IT industry trends and education
- Experience working with TeamViewer software products in a professional work environment is a plus
What we offer
- Contract location would be Göppingen, Karlsruhe, Berlin or Bremen, Germany
- 30 days of well-deserved holidays
- Competitive compensation including company achievement bonus and stock-based options, regular salary reviews
- Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
- Public transport friendly offices with annual ticket subsidies
- Option to lease an e-bike or use one of electric cars
- In HQ access to office with a cantina with subsidized lunches and a terrace with BBQ
- Gym in the HQ and discounts for local gyms
- Access to Corporate Benefits platform with many discounts
- Quarterly team events and company-wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 50% home office
- Work From Abroad Program allowing up to 40 days of work outside of Germany
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
