Enterprise Solutions Engineer (m/f/d/v)

Full-Time     Atlanta, US

Responsibilities

The Enterprise Solutions Engineer (m/f/d/v), based in TeamViewer's Atlanta office (Fulton county), will support Mid-Market and Enterprise level customers through delivery of focused product and solution demonstrations, responses to technical inquiries, share technical advice to Mid-Market and Enterprise Sales team members and external customers, and support customers in their implementation of TeamViewer software products and services.

  • Provide support and advice to Mid-Market and Enterprise customers in the pre-sales, sales and implementation phases
  • Support the Key Account Sales team by providing technical advice and feedback to help secure sales and meet or exceed customer needs
  • Deliver demonstrations of TeamViewer software products (Remote Support, Augmented Reality, Internet of Things) to customers, conduct training courses and deliver professional services (onsite or remote) as needed
  • Work closely with TeamViewer development teams to bring forward and clarify special requests of customers and determine feasibility of implementation
  • Answer questionnaires and tenders from Mid-market and Enterprise customers about technical requirements and, if necessary, clarify the answers with the development and/or product management teams
  • Responsible for technical aspects of Mid-market and Enterprise projects
  • Other duties as assigned

Requirements

  • Bachelor’s degree in related field, such as Information Technology, Computer Science, Business, Economics, or Management Information Systems; or equivalent years of work experience in a similar role.
  • 3 or more years of work experience in Technical Support, Pre-Sales Engineering, IT Administration or similar; experience in an international environment is strongly preferred
  • Expert-level knowledge in most of the following areas: Augmented Reality, Internet of Things, Networking, Operating Systems, mobile devices, wearable devices, Active Directory, administration of back-up, virtualization, project management and process management
  • In-depth market and IT industry knowledge
  • Strong professional communication skills (written and verbal) with a friendly and professional approach to internal and external customers
  • Fluent in English with excellent professional communication skills (written, verbal, presentation); additional language fluency in German may be helpful but is not required
  • Ability to work independently with guidance from a manager and support from local and global teams
  • Keeps up to date with current IT industry trends and education
  • Experience using and working with TeamViewer software products in a professional work environment is strongly preferred
  • Eligible to work in the United States for any employer (sponsorship is not available)
  • Has a current, valid Passport with ability to internationally travel as needed (up to 30% per year)

What we offer

  • Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
  • "If I were CEO, I would..." Say what you're thinking! We live an open-door policy through which our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don't have ties. In our relaxed office atmosphere, you can wear whatever you want and relax in our lounge areas
  • Of course, we offer you free fruit, non-alcoholic drinks and a varied sports program
  • Our colleagues come from over 60 countries and we celebrate diversity with internal language courses
  • Look forward to company celebrations, quarterly team events and other monthly events