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Enterprise Support Engineer (m/f)

Göppingen, Germany

Aufgaben

Responsibilities

  • Provide phone support and advice to our international Key Account customers and support our Key Account Management Sales team by providing technical expertise
  • Establish and maintain direct involvement with our Key Accounts at the beginning of an emerging business relationship
  • Support our Key Account/Enterprise Manager’s
  • Respond to questions via our ticket system
  • Assume responsibility for and resolve Second and Third Level Support cases per remote support, phone, or E-Mail
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Qualifikationen

Requirements

  • University degree in the field of computer science, applied computer science or a related field with previous work experience
  • Several years of professional experience in support, technical customer service or IT administration in an international environment
  • Expert knowledge in the following areas: networking, operating systems, mobile devices, Active Directory, administration of Back-Up, and virtualization
  • Fluent in German and English, additional language skills are a plus
  • Strongly identify with the TeamViewer product
  • Strong communication skills, a positive attitude, and a friendly and professional approach to customers
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Was wir bieten

What we Offer

  • Innovative and fast growing company
  • Attractive workplace with state-of-the-art equipment in spacious, well lit premises
  • International work enviroment
  • Room for creativity and the chance to influence the development of the company
  • International business with contacts all over the world
  • A great atmosphere (we do not only celebrate on Christmas)
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Manja Malzkorn

+49 7161 60692 630