IT Service Desk Administrator (m/f/d)

Full-Time     Göppingen, DE

Responsibilities

  • Support the entire company's IT service desk and be the initial intake point for internal IT problems
  • Ensure that new workstations are equipped completely and on-time and support our workstations
  • Create and maintain technical documentation on confluence, internal knowledge base
  • Conceive and design new processes and automatic procedures to make work more efficient
  • Assume responsibility for his own projects depending on his previous knowledge
  • Be responsible for the procurement of software and hardware including the obtaining of offers and contract negotiations
  • Be responsible for solving help desk tickets in our IT ticket system within SLAs
  • Be responsible for internal relocations of workplaces and equipment incl. cabling
  • As an IT all-rounder, assist our internal IT department with all its activities

Requirements

  • Successfully completed training as an IT systems integration specialist, ideally have initial professional experience
  • Have very good Windows® (10) knowledge
  • Preferably have knowledge in the following specialized areas: Windows 10, Active Directory, Confluence, IT ticket system, fresh service, VoIP
  • Fluency in English and/or German is mandatory, further languages are a plus
  • Enjoy work on a team and innovative thinking, be very committed, communicative, and well-organized

 

What we offer

  • Contract location would be Göppingen
  • Until the COVID-19 related restrictions are lifted, we will remain in the home-office work-mode. Afterwards we will keep flexible work arrangements and home office option up to 50%
  • Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
  • It's all about the team: become part of a community that values respect, support and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • Benefit from learning opportunities – internal & external
  • We provide the room for creativity and contributions in a technically diverse environment: Windows, Linux, MacOS, Mobile (iOS/Android), C++, C#, Continuous Integration, Continuous Delivery
  • Work on open source technologies and hacker-friendly projects