Support the entire company's IT Service Desk and be the initial contact point for internal IT problems via IT Service Desk hotline
Create tickets and escalate to the respective teams
Be responsible for solving help desk tickets in our IT ticket system within SLAs
Assist our internal IT department with all its activities
Requirements
University degree in Computer Sciences, Telecommunications, or a related field, ideally with at least 1 year of professional experience in technical support roles
Fluency in English is mandatory, both spoken and written
Good knowledge of Windows® 10
Basic knowledge of the Active Directory, Networking and Operating systems
Strong communication skills and passion for working with people
Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
Ability to work independently while collaborating with remote teams in a fast-paced environment
Experience with ticketing systems such as FreshService will be plus
What we offer
Contract location would be Yerevan, Armenia
Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
It's all about the team: become part of a community that values respect, support and open feedback
Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
Benefit from learning opportunities – internal & external
Permanent Employment 
Yerevan, AM