Jr. Customer Support Specialist (Bilingual Spanish)

Full-Time     Clearwater, US

Responsibilities

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
  • Follow up on outstanding service issues to ensure customer success

Requirements

  • High School Diploma or equivalent
  • 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
  • Excellent oral and written fluency in English and Spanish required
  • Advanced knowledge of Windows® operating systems is required
  • Intermediate knowledge of MS Office software is required
  • High level of IT and technical knowledge with interest in the IT field

What we offer

  • It's all about the team: become part of a community that values respect, support and open feedback.
  • Our teams collaborate and work with each other towards a common goal.
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match.
  • We offer flexible work arrangements and hybrid remote options
  • We offer perks like free snacks, company celebrations, team events, health & wellness activities.