Jr. Customer Support Specialist (English, and/or French or Spanish)
Permanent Employment 
Guadalajara, MX
Responsibilities
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
- Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
- Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
- Conduct online demonstrations to explain software functionalities to existing customers as needed
- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
- Determine potential for sales opportunities and forward sales leads to the responsible teams
- Make customer satisfaction calls and participate in surveying customers to further improve service delivery
- Follow up on outstanding service issues to ensure customer success
Requirements
- High School Diploma or equivalent
- 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
- Excellent oral and written fluency in English and French or Spanish required
- Advanced knowledge of Windows® operating systems is required
- Intermediate knowledge of MS Office software is required
- High level of IT and technical knowledge with interest in the IT field
- Availability to work on site Guadalajara Jalisco
What we offer
Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.
- Our teams collaborate and work with each other towards a common goal.
- We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
- It's all about the team: become part of a community that values respect, support, and open feedback
- Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
- Benefit from learning opportunities – internal & external
- Health Benefits: major medical expenses services
- Food Vouchers
- Paid Vacations / PTO
