Jr. Customer Support Specialist (English and/or Portuguese or Spanish)

Permanent Employment     Guadalajara, MX

Responsibilities

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. 

  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives 
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email) 
  • Conduct online demonstrations to explain software functionalities to existing customers as needed 
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software 
  • Determine potential for sales opportunities and forward sales leads to the responsible teams 
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery 
  • Follow up on outstanding service issues to ensure customer success 

Requirements

  • High School Diploma or equivalent 
  • 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred 
  • Excellent oral and written fluency in English and Portuguese required 
  • Advanced knowledge of Windows® operating systems is required 
  • Intermediate knowledge of MS Office software is required 
  • High level of IT and technical knowledge with interest in the IT field 
  • AA/BS degrees in computer technology a plus

What we offer

Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world. 

  • Our teams collaborate and work with each other towards a common goal. 
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages. 
  • It's all about the team: become part of a community that values respect, support, and open feedback 
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth 
  • Benefit from learning opportunities – internal & external 
  • Health Benefits: major medical expenses services 
  • Food Vouchers 
  • Paid Vacations / PTO