Junior Customer Support Specialist (English and French) (m/f/d/v)

Full-Time     Clearwater, US

Responsibilities

  • Candidates must be local to the Tampa Bay area and able to work in the Clearwater, FL office once we reopen 
  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
  • Follow up on outstanding service issues to ensure customer success

Requirements

  • Candidates must be local to the Tampa Bay area and able to work in the Clearwater, FL office once we reopen 
  • High School diploma or GED
  • Associates or Bachelors degree in relevant field or equivalent work experience is preferred
  • At least one year of work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
  • Excellent oral and written fluency in both English and French
  • Advanced knowledge of Windows® operating systems is required
  • Intermediate knowledge of MS Office software is required
  • Interest in the IT field or learning more in the IT field
  • Eligible to work in the US for any employer (Visa sponsorship not available)

What we offer

  • Teams that collaborate and work with each other towards a common goal
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
  • This position will start remote until our offices reopen due to the pandemic.
  • We offer perks like free fruit, drinks and a variety of health and wellbeing activities
  • It's all about the team: become part of a community that values respect, support and open feedback
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?