Microsoft Dynamics D365 Team Application Manager (m/f/d/v)

Full-Time     Clearwater, US

Responsibilities

As a Microsoft Dynamics 365 Application Manager for TeamViewer in the Americas, you will be responsible for building up a D365 support structure to operate our D365 environment, providing functional and architectural guidance, engaging with key stakeholders to implement stable and scalable solutions while being responsible for the continuous development of TeamViewer’s D365 eco-system in the Americas.

  • Lead and manage requirement gathering, testing, upgrades, and enhancements in your region
  • ·Evaluate, recommend, drive regional rollouts of technology and tools based on defined roadmap
  • Manage application support team ensuring adequate coverage for business operations, updating resource planning, creating integrated support processes, and continuous improvement
  • Act as a liaison to monitor, maintain and secure D365 ecosystem operability 24/7 according to defined SLA’s
  • Be involved in roadmap elaboration, service management, quality assurance and release management topics
  • Work in conjunction with internal stakeholders to ensure compliance with applicable security standards, GDPR, preparing all required compliance documentation for IT-related audits, security assessments, and vulnerability remediation
  • Contribute to the efforts across the company to standardize, harmonize and automate business processes/tools to increase efficiency and productivity.

Requirements

  • University degree in Software Engineering, Computer Science or Information Technology
  • Minimum of ten years of relevant experience and five years of experience designing and implementing Dynamics 365/AX solutions
  • In-depth functional and technical knowledge of Dynamics 365 apps and third-party technologies
  • Experience in progressive responsibilities for testing, deploying, and supporting D365 applications
  • Proven track record of leading and executing complex improvement projects and support services in a preferably international organization
  • Demonstrated track record of rolling out and operating change management and user/customer facing support processes
  • A consultative and solution-oriented mindset
  • A strong curiosity and personal motivation to stay up to date with technological trends
  • Entrepreneurship, enthusiasm, resilience and self-motivation with a strong sense of ownership
  • Team spirit and collaboration is among your strengths and analytic thinking round up your profile
  • Excellent communication skills with proven ability to communicate in a simple business words to all levels
  • Comfortable with ambiguity while striving for clarity with initiative to drive proactive business collaboration, problem resolutions and impacting change

What we offer

  • Teams that collaborate and work with each other towards a common goal.
  • We offer career development and a top-tier benefit plan including medical, dental, vision and 401k match.
  • This position will start remote until our offices reopen due to the pandemic.