Microsoft Dynamics D365 Team Application Manager (m/f/d/v)

Full-Time     Clearwater, US

Responsibilities

  • Builds up a D365 support structure to operate our D365 environment, providing functional and architectural guidance, engaging with key stakeholders to implement stable and scalable solutions
  • Responsible for the continuous development of TeamViewer’s D365 eco-system in the Americas
  • Lead and manage requirement gathering, testing, upgrades, and enhancements in your region
  • Evaluate, recommend, drive regional rollouts of technology and tools based on defined roadmap
  • Manage application support team ensuring adequate coverage for business operations, updating resource planning, creating integrated support processes, and continuous improvement
  • Act as a liaison to monitor, maintain and secure D365 ecosystem operability 24/7 according to defined SLA’s
  • Be involved in roadmap elaboration, service management, quality assurance and release management topics
  • Work in conjunction with internal stakeholders to ensure compliance with applicable security standards, GDPR, preparing all required compliance documentation for IT-related audits, security assessments, and vulnerability remediation
  • Contribute to the efforts across the company to standardize, harmonize and automate business processes/tools to increase efficiency and productivity.

Requirements

  • University degree in Software Engineering, Computer Science or Information Technology
  • Minimum of ten years of relevant experience and five years of experience designing and implementing Dynamics 365/AX solutions
  • In-depth functional and technical knowledge of Dynamics 365 apps and third-party technologies
  • Experience in progressive responsibilities for testing, deploying, and supporting D365 applications
  • Proven track record of leading and executing complex improvement projects and support services in a preferably international organization
  • Demonstrated track record of rolling out and operating change management and user/customer facing support processes
  • A consultative and solution-oriented mindset
  • A strong curiosity and personal motivation to stay up to date with technological trends
  • Entrepreneurship, enthusiasm, resilience and self-motivation with a strong sense of ownership
  • Team spirit and collaboration is among your strengths and analytic thinking round up your profile
  • Excellent communication skills with proven ability to communicate in a simple business words to all levels
  • Comfortable with ambiguity while striving for clarity with initiative to drive proactive business collaboration, problem resolutions and impacting change

What we offer

  • Teams that collaborate and work with each other towards a common goal
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
  • This position will start remote until our offices reopen due to the pandemic.
  • We offer perks like free fruit, drinks and a variety of health and wellbeing activities
  • It's all about the team: become part of a community that values respect, support and open feedback
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?