Mid-Market Account Manager

Full-Time     Clearwater, US

Responsibilities

You will be responsible for growing your customer and revenue base by finding and winning new key accounts, as well as developing existing Mid-Market Accounts – the role is a combination of hunting (new) and farming (existing). Importantly you will need to identify, qualify, and manage opportunities and a pipeline with a strong focus on closure.

  • Introduce, demonstrate, propose and win sales with existing customers & new prospects.
  • Strategically manage accounts, create account plans, and develop effective relationships with customers to ensure customer expectations are met.
  • Actively build and manage a healthy pipeline by identifying and pursuing opportunities for account growth and new business.
  • Provide a consultative, solutions focused service to customers, qualifying requirements and business needs to maximize up selling and cross selling opportunities.
  • Assist with customer issues appropriately and in a timely and efficient manner informing all key stakeholders when required.
  • Monitor your market in regard to new opportunities and develop ‘go to market’ strategies.
  • Work with the Enterprise Support Engineer to develop the best solution proposals
  • Work with partners and channel sales reps on opportunities that involve partners
  • Assist marketing and other sales initiatives to successfully collaborate with key customers within your market(s) to maximize brand exposure and generate sales.

Requirements

  • Minimum of 2 years' experience in technology related sales or business development is required
  • Experience selling software/SaaS platform products to enterprise or large organizations
  • A proven, successful background in upselling and cross-selling
  • Excellent communication, presentation and negotiation skills
  • Entrepreneurial attitude, with an understanding of the dynamics of a high-growth company with the ability to work in a rapidly changing environment
  • Proven record of up-selling and cross-selling background
  • Speaking French is a plus but not a requirement

What we offer

  • It's all about the team: become part of a community that values respect, support and open feedback.
  • Our teams collaborate and work with each other towards a common goal.
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match.
  • We offer flexible work arrangements and hybrid remote options
  • We offer perks like free snacks, company celebrations, team events, health & wellness activities.