Renewal Account Manager (m/f/d/v)

Full-Time     Chicago, US

Responsibilities

  • Retain customer contracts and cross-sell into different product groups.
  • Provide the customer with a great experience that increases their lifetime value. 
  • Demonstrate the value of the software vs other competitors to customers.  
  • Answer resale client questions about setup and product functionality. 
  • Be able to handle escalated calls or frustrated customers and convert them into satisfied customers.  
  • Maintain a positive attitude.  
  • Convert termination or cancellation requests into opportunities to win the customer back and cross sell. 
  • Contact existing clients and convert to opportunities. 
  • Provide online demos and webinars of TeamViewer to existing customers. 
  • Promptly responding to email/ticket requests. 
  • Provide renewal quotes and follow up on quotations within expected time frames. 
  • Promote and maintain a high quality, professional, service-oriented company image among customers. 
  • Provide technical support to customers who are terminating or cancelling their contract due to incorrect setup or configuration. 
  • Process any written request from our customers using our proprietary systems (Ticket system, CRM and License Tool). 
  • Take care of upcoming renewals and convert into cross-selling and up-selling activities with our existing customers. 
  • Maintaining a productivity level that is consistent and at least on average with the team level is required. 
  • Update information and activities into various systems as advised by the Senior or Manager. 
  • Ideate possible ways to improve our process and system. 

Requirements

  • Sales talent and enthusiasm for working with people 
  • Excellent writing, editing, interpersonal and communications skills
  • At least 1 year of a sales background is preferred
  • Open-minded and team-oriented 

What we offer

  • Teams that collaborate and work with each other towards a common goal
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
  • This position will start remote until our offices reopen due to the pandemic.
  • We offer perks like free fruit, drinks and a variety of health and wellbeing activities
  • It's all about the team: become part of a community that values respect, support and open feedback
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?