Retention Manager (m/f/d) France

Full-Time     Göppingen, DE

Responsibilities

  • Call and email customers who cancel their subscription
  • Answer customer inquiries (via email and phone) who have questions regarding subscription renewal
  • Build a deep understanding of customers and their use case and restate the value proposition of TeamViewer to customers who cancel or move to a lower subscription plan
  • Help the Retention Team collect and analyze qualitative feedback received from customers
  • Assist the Retention Team develop and implement appropriate retention strategies and methodologies for various customer segments

Requirements

  • Fluency in French and English is mandatory, other languages are a plus
  • Ability to identify and resolves customer issues through creative retention and sales techniques
  • Experience in asking questions and understanding customer journeys and pain-points
  • Demonstrated ability to handle multiple duties competently, accurately and efficiently
  • Preferably experience with Microsoft Dynamics CRM
  • Ideally experience in a SaaS company and customer retention
  • Excellent verbal and written communication skills
  • Ability to speak clearly to customers on the phone and convey the value proposition of TeamViewer
  • Outstanding negotiating and customer service skills are required
  • Deeply curious about customer behavior and action drivers
  • Winner mentality and ability to work under pressure

What we offer

  • Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
  • Make yourself at home! Ties are a no-no for us. In our relaxed office atmosphere you can wear whatever you want and relax in our lounge areas
  • Of course we offer you free fruit, non-alcoholic drinks and a varied sports program
  • It's all about the team: become part of a community in which mutual support across departments and open feedback are key
  • Living diversity: Your future colleagues come from over 60 countries
  • Your passion and skills will be used in multinational projects and in collaboration with our partners around the world