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Team Manager Customer Support (m/f/d)

Göppingen, Germany

Aufgaben

What we offer

  • Ensure your team members.are motivated and supported to successfully reach their KPI’s and personal and professional goals
  • Conduct regular one-on-one meetings with your team members to identify their success stories, growth potential and development needs 
  • Provide feedback and coaching to support the development of your team members to reach their full potential 
  • As part of the global support leadership team, identify and drive process and system enhancements, and ensure your team is kept up to date on new products and processes
  • Support you team with their questions and cases, and handle customer escalations when needed
  • Manage the day-to-day operations of the customer support team to ensure it runs smoothly and delivers an exceptional customer experience to meet our service level requirements. 
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Qualifikationen

  • Experience managing and leading successful teams
  • Demonstrated ability to drive results through coaching, training & mentoring 
  • Ideally at least two years of practical experience in Technical Support
  • Excellent technical skills and the ability to quickly and independently learn new technical content 
  • Degree in Business Information Technology, Applied Computer Science, Economics or a comparable education in the IT field with relevant experience
  • Strong communication skills, positive attitude and a high level of intercultural competence 
  • Strong conceptual skills and thrive in a fast-paced environment 
  • Business level English and German language skills—additional languages are a plus (French, Italian, Spanish etc.) 
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Was wir bieten

Requirements

  • Make a significant contribution to the turnover of our company! TeamViewer is used in space. What else can we achieve with your help?
  • „If I were CEO, I would…“ Say what you’re thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don’t wear ties. In our relaxed office atmosphere, you can wear whatever you want and relax in on of our many lounge areas
  • Of course, we offer you perks like free fruit, drinks and a variety of health and well being activities.
  • We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages.
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gatherings.
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Steffen Kolich

+49 7161 60692 630