Team Manager (m/f/d) Customer Support Level 1

Full-Time     Göppingen, DE

Responsibilities

As a Team Manager (m/f/d) Customer Support you will be responsible for the EMEA region's organizational work and the team development that delivers level 1 support to our customers. Join our global Customer Support leadership team, contribute to delivering an exceptional service to our customers. Lead and motivate the team to reach individual and department KPIs, and commit to TeamViewer's purpose: creating a world that works better!

  • Manage the day-to-day operations of the Customer Support team to ensure everything is running smoothly and we are delivering an exceptional customer experience, which meets our service level requirements
  • Ensure your team members are motivated and supported to successfully reach their KPI’s as well as their personal and professional goals
  • Conduct regular 1:1 meetings with your team members to identify their growth potential and development needs 
  • Provide regular feedback and coaching to support the development of your team members to reach their full potential 
  • As part of the global support leadership team, identify and drive process and system enhancements, and ensure your team is kept up to date on new products and processes
  • Support you team with their questions and handle customer escalations when needed
  • Manage the day-to-day operations of the customer support team to ensure it runs smoothly and delivers an exceptional customer experience to meet our service level requirements

Requirements

  • Degree in Business Information Technology, Applied Computer Science, Economics or a comparable education in the IT field with relevant experience
  • Experience in managing and leading international teams in Customer Support or other relevant departments
  • Demonstrated ability to drive results through coaching, training & mentoring 
  • Ideally at least two years of practical experience in customer support or related function
  • Excellent technical skills and the ability to quickly and independently learn new technical content 
  • Strong communication skills, positive attitude and a high level of intercultural competence 
  • Strong conceptual skills and thrive in a fast-paced environment 
  • Fluency in English is mandatory, further languages such as French, Italian, Spanish or further European languages are a plus

What we offer

  • Contract location is Göppingen, Germany
  • We offer flexible work arrangements and home office option up to 50%
  • Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
  • It's all about the team: become part of a community that values respect, support and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • Benefit from learning opportunities – internal & external
  • Work on open-source technologies and hacker-friendly projects