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Technical Support Specialist

Yerevan, Armenia

Aufgaben

Responsibilities

  • Provide client support and technical issue resolution with a strong focus on customer satisfaction
  • Obtain general understanding of OS and application operations related to company offered services
  • Identify and correct or advise, on operational issues in client accounts
  • Perform Customer tickets maintenance and delegation/communication to development via ticketing systems and bug trackers
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Qualifikationen

Requirements

  • At least 2 years of work experience in the mentioned field
  • Self-motivated, detail-oriented and organized, able to work independently while collaborating with remote teams in a fast-paced environment
  • Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Ability to promptly answer support related email, chats and other electronic communications
  • Experience with hardware and software issues
  • Experience with ticketing systems such as Jira, Kayako, Zendesk
  • Good technical skills, proficient in Internet related applications, good experience with Windows and Linux operating skills
  • Excellent English communication skills (oral and written), interpersonal, organizational, and presentation skills
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Was wir bieten

We Offer

  • Be part of a successful software company characterized by a flat hierarchy, direct communication (first-name culture) and short decision-making channels
  • International contacts and collaborative work, with the possibility to really make a difference as part of a friendly and committed team
  • You will be part of a rapidly growing technology company and act within a highly innovative market environment; your contribution will lead to continuing success in future digital markets
  • An attractive, ergonomically designed workstation with the latest equipment is waiting for you
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Varduhi Meymaryan​

+37 411612 122