Training & Development Facilitator

Full-Time     Adelaide, AU

Responsibilities

  • Work with Sales & Customer Support teams in the APAC region to ensure training consistency across sites and within the training team
  • Provide onboarding and induction training to all new employees to the business
  • Create new and optimize existing training concepts and contents to continuously improve knowledge and skills (ILT, VILT and online)
  • Support employees with your product and process knowledge to increase performance and revenue
  • Align with department and team leaders on regular basis to identify training needs, design concepts and professionally develop our colleagues
  • Evaluate the Key Performance Indicators of your training initiatives to monitor the progress of our employees
  • Develop a sustainable concept for Blended Learning and eLearning for the needs of the business and employees

Requirements

  • Professional classroom training and coaching experience, ideally in Sales/Customer Support within the IT Industry
  • Critical thinking and creative problem-solving skills; must be flexible and able to adjust to changes in training priorities dependent on business needs
  • Ability to identify and develop strengths and potential growth opportunities for employees
  • Demonstrated excellent oral and written communication skills
  • Proven ability to work well as a team player as well as work independently with limited supervision
  • Demonstrates a high degree of professionalism
  • Good organizational skills to meet tight deadlines
  • Proven ability to present complex content clearly and transparently.
  • Excellent technical IT skills and the ability to quickly and independently learn new contents and concepts
  • Enjoy providing support and act as a role model for the employees.
  • Understand the importance of a positive feedback culture, ability to reflect on yourself and interested in continuously developing
  • Previous eLearning design experience preferred
  • Business English language skills are required – additional languages a plus (Mandarin/Japanese)

What we offer

  • We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages.
  • "If I were CEO, I would..." Say what you're thinking! We live an open-door policy and our  managing directors are always open to feedback and suggestions.
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • TeamViewer is used even in Space. What else can we achieve with your help?

Do you want to work where you can see the results of your contribution - immediately? If you are motivated by excellence; like to get things done; are full of energy and seek opportunities with huge growth potential then you are a perfect fit for TeamViewer.