Training & Development Specialist (m/f/d/v)

Full-Time     Clearwater, US

Responsibilities

Being a Trainer at TeamViewer, you will conduct and facilitate various training programs, including on-boarding, developmental and ongoing up-skill training for our Customer Contact Employees. You will be part of a team who is responsible for identifying and fulfilling the training needs for our Sales & Customer Support Employees and will be able to see your training ideas implemented worldwide. 

  • Work with Sales, Enterprise & Customer Support teams to ensure training consistency across sites and within the training team 

  • Create new and optimize existing training concepts and contents to continuously improve knowledge and skills (ILT, VILT and online) 

  • Support employees with your product and process knowledge to increase performance and revenue 

  • Align with department and team leaders on a regular basis to identify training needs, design concepts and professionally develop our colleagues. 

  • Evaluate the Key Performance Indicators of your training initiatives to monitor the progress of our employees 

  • Develop a sustainable concept for Blended Learning and eLearning for the needs of the business and employees. 

 

Requirements

  • Flexibility to travel domestically and internationally up to 20% of the time. 

  • Professional classroom training and coaching experience, ideally in Sales/Enterprise & Customer support within the IT Industry. 

  • Critical thinking and creative problem-solving skills; must be flexible and able to adjust to changes in training priorities dependent on business needs. 

  • Ability to identify and develop strengths and potential growth opportunities for employees 

  • Previous eLearning design experience preferred 

  • Demonstrated excellent oral and written communication skills.

  • Proven ability to work well as a team player as well as work independently with limited supervision. 

  • Demonstrates a high degree of professionalism. 

  • Good organizational skills to meet tight deadlines.  

  • Proven ability to present complex content clearly and transparently. 

  • Excellent technical IT skills and the ability to quickly and independently learn new contents and concepts. 

  • Enjoy providing support and act as a role model for the employees. 

  • Understand the importance of a positive feedback culture, ability to reflect on yourself and interested in continuously developing. 

  • Hands-on knowledge of the usage and functions of products in the TeamViewer portfolio is a plus. 

What we offer

  • Teams that collaborate and work with each other towards a common goal
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
  • This position will start remote until our offices reopen due to the pandemic.
  • We offer perks like free fruit, drinks and a variety of health and wellbeing activities
  • It's all about the team: become part of a community that values respect, support and open feedback
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?