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Customer Support Specialist

Unley, South Australia, Australia


  • Take care of 1st-Level technical support for our Japanese speaking customers who have questions about the TeamViewer software.
  • Promote and maintain a high quality, professional, service-oriented company image among users
  • Determine potential for further sales opportunities and address them according to our internal processes to the responsible team
  • Answer user questions in the area of setup, product functionality and other topics i.e. administrative questions following their purchase via phone and email
  • Hold online demonstrations to explain software functionalities to existing customers if needed
  • Take care of 1st-Level Technical Support questions about TeamViewer software
  • Do customer satisfaction calls and surveys to further improve our service
  • Follow up on outstanding service issues
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  • Previous working experience in phone-based customer service
  • Excellent communication skills (writing and speaking) and a friendly phone manner
  • Advanced knowledge of Windows®
  • High level of IT knowledge and interest
  • Enthusiasm for working with People
  • Open-minded and team-oriented
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What we offer

  • Working with an international customer base
  • Pleasant and highly motivated team that interacts with respect and trust
  • Prosperous and dynamic company
  • Attractive, spacious workplace with state-of-the-art equipment
  • First class on-the-job training
  • Lots of room for creativity and the chance to influence the development of a company
  • Free on-site parking
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Rebecca Keating

+61 (0) 8 7325 6944