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Pre- Sales Technical Engineer (m/f)

Japan, Japan

Responsibilities

Responsibilities:

  • Provide support and advice to mid-market and enterprise customers in the pre-sales, sales and implementation phases
  • Support the Key Account Sales team by providing technical advice and feedback to help secure sales and meet or exceed customer needs
  • Deliver demonstrations of TeamViewer software products to customers, conduct training courses and deliver professional services (onsite or remote) as needed
  • Work closely with TeamViewer development teams to bring forward and clarify special requests of customers and determine feasibility of implementation
  • Answer questionnaires and tenders from mid-market and enterprise customers about technical requirements and, if necessary, clarify the answers with the development and/or product management teams
  • Responsible for technical aspects of mid-market and enterprise projects
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Requirements

Critical Skills & Qualifications:

  • Bachelor’s degree in related field, such as information technology, computer science, business, economics, or management information systems; Or, equivalent years of work experience in similar role
  • 3 or more years’ work experience in technical support, pre-sales engineering, IT administration or similar;
  • Expert knowledge in all of the following areas: Networking, operating systems, mobile devices, Active Directory, administration of back-up, virtualization, project management and process management
  • Keeps self up-to-date with current IT industry trends and education
  • Experience using and working with TeamViewer software products in a professional work environment is strongly preferred
  • Customer driven with enthusiasm for working with people and technology.
  • Strong professional communication skills (written and verbal) with a friendly and professional approach to internal and external customers
  • Ability to work independently with guidance from a Manager and support from local and global teams
  • Business level proficiency of English is desirable but not essential
  • Happy to travel to visit (existing and potential) customers
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What we offer

What we offer: 

  • We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages.
  • “If I were CEO, I would…” Say what you’re thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions.
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • TeamViewer is used even in Space. What else can we achieve with your help?
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Rebecca Keating

+61 (0) 8 7325 6944