Collection Specialist (BI-LINGUAL- Spanish and Portuguese)

Full-Time     Clearwater, US

Responsibilities

  • Able to function in a fast-paced goal-orientated environment by reducing delinquent accounts.
  • Deliver superior performance and results against KPI goals.
  • Proactively reach out to delinquent accounts to collect payment to avoid lapse in services.
  • Take inbound calls to collect payment and reactivate services that have lapsed due to non-payment.
  • Assist in the efforts to update contact, company, and billing information to obtain payment.
  • Assist with providing renewal quotes to clients for upcoming renewals.
  • Provide all accounts receivable, customer service and collections efforts for assigned accounts.
  • Provide the customer with a great experience that increases their lifetime value. 
  • Deliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM). 

Requirements

  • BI-Lingual, (Spanish and Portuguese)

  • Excellent written and verbal communication skills

  • Maintain a positive attitude under pressure
  • Comfortable handling escalated customer interactions
  • You have great active listening (and reading) skills to ensure you understand each customer’s needs
  • Min. 6 months -1 year of working in a call center environment is preferred
  • Time management- you’d describe yourself as a multi-tasker and can handle a high volume of calls/tickets/emails/opportunities
  • You have a basic understanding using the Microsoft Suite of products
  • You have worked with CRM tools in the past, (Microsoft Dynamics or FreshDesk)

What we offer

  • Teams that collaborate and work with each other towards a common goal
  • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
  • This position will start remote until our offices reopen due to the pandemic.
  • We offer perks like free fruit, drinks and a variety of health and wellbeing activities
  • It's all about the team: become part of a community that values respect, support and open feedback
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?