Customer Retention Specialist (m/f/d) DACH

Full-Time     Göppingen, DE

Responsibilities

  • Approach existing customers to ensure a high service level and customer retention
  • Establish business relationships with TeamViewer customers via telephone and e-mail
  • Discover cross and up-sell opportunities with the existing customer base
  • Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals
  • Collect and analyze feedback from the customers to improve internal processes and customer loyalty

Requirements

  • Bachelor's degree in economics, linguistics or another relevant field. Any equivalent commercial experience is an alternative
  • Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling
  • Ideally experience in the IT environment with SaaS knowledge
  • Fluency in German and very good English skills are mandatory, further languages are a plus
  • Strong communication skills, positive attitude and enjoy working in an international team

What we offer

  • Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
  • "If I were CEO, I would..." Say what you're thinking! We live an open-door policy through which our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don't have ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas
  • Of course, we offer you free fruit, non-alcoholic drinks and a varied sports program
  • Our colleagues come from over 70 countries and we celebrate diversity with internal language courses
  • Work and pleasure are close together at TeamViewer. Look forward to  company celebrations, quarterly team events and other monthly event