Customer Support Specialist (m/f/d) DACH

Full-Time     Göppingen, DE

Responsibilities

You are open, communicative and love working with a diverse range of customers to helping them with their IT challenges? Then join our Customer Support Team and satisfy our customers by delivering an outstanding customer experience.

  • Support our existing customers in German with their technical and accounting issues over the phone and via email
  • Provide support to our customers by answering inquiries via our ticket system
  • Prepare offers for prospect customers, tailoring solutions to their individual needs
  • Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

  • University degree in the field of economics, or other relevant vocational education such as commercial or technical training
  • Fluency in German and English is mandatory, other languages are a plus
  • Windows® user knowledge desirable
  • At least some experience working with customer and/or in sales, e.g. Internships
  • Determination, enthusiasm and willingness to learn
  • Working independently is just as important to you as team spirit
  • Strong communication skills and passion for working with people

What we offer

  • Contract location would be Göppingen
  • Until the COVID-19 related restrictions are lifted, we will remain in the home-office work-mode
  • Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
  • It's all about the team: become part of a community that values respect, support and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • Benefit from learning opportunities – internal & external