Enterprise Solutions Engineer (m/f/d) France

Full-Time     Paris, FR

Responsibilities

Be part of the Solution Engineering team which focusses on providing technical support and product expertise to our customers. You will be required to deliver product demonstrations, answer technical questions and offer technical advice to mid-market and enterprise customers, and support these customers in their implementation of TeamViewer software products and services.

  • Provide support and advice to enterprise customers in the pre-sales, sales and implementation phases 
  • Partner with the Enterprise Sales team by providing technical advice and feedback to help secure sales and meet our customer needs 
  • Deliver demonstrations of TeamViewer software products to customers, conduct training courses and deliver professional services (onsite or remote) as needed 
  • Evaluate the technology stage of the sales process with customers 
  • Work closely with TeamViewer development teams to bring forward and clarify special requests from customers and determine feasibility of implementation 
  • Solve technical implementation issues in a variety of customer environments 
  • Answer questionnaires and tenders from mid-market and enterprise customers about technical requirements and, if necessary, clarify the answers with the development and/or product management teams 
  • Be responsible for the technical aspects of mid-market and enterprise projects

Requirements

  • Bachelor’s degree in related field, such as information technology, computer science, business, economics, or management information systems; or equivalent years of work experience in similar role 
  • 3+ years’ work experience in technical support, pre-sales engineering, IT administration or similar
  • Fluency in French and English is mandatory, further languages are a plus
  • Expert knowledge in all of the following areas: Networking, operating systems, mobile devices, Active Directory, administration of back-up, virtualization, project management and process management 
  • Keeps self up-to-date with current IT industry trends and education 
  • Experience using and working with TeamViewer software products in a professional work environment is strongly preferred 
  • Customer driven with enthusiasm for working with people and technology 
  • Happy to travel to visit (existing and potential) customers 

What we offer

  • Contract location would be in Paris, France
  • Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
  • It's all about the team: become part of a community that values respect, support and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • Benefit from learning opportunities – internal & external