Be the point of contact for customers who are at risk of cancelling their contracts or who cancelled them already
Use your communication skills to rebuild relations with customers while focusing on problem solving, negotiation, deescalating and resolving customer issues
Proactively and reactively approach existing customers who are canceling their subscriptions to define suitable measures to win them back
Build a deep understanding of customer needs and their specific use-cases to reestablish the value proposition of TeamViewer to fit their needs
Help the Retention Team collect qualitative feedback from the customers and contribute to building TeamViewer’s long-term customer retention strategy
Requirements
Fluency in German and English is required, other languages are an advantage
Previous experience in a SaaS or IT company as sales or Customer Retention Specialist
Sales acumen, curiosity, and experience identifying and resolving customer issues
Ability to communicate with customers on the phone while efficiently expressing the value proposition of TeamViewer
Aptitude for building relationships and problem solving, understanding customer pain-points
Demonstrated ability to handle multiple tasks efficiently
Experience with Microsoft Dynamics CRM or other CRM system
What we offer
Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
Make yourself at home! Ties are a no-no for us. In our relaxed office atmosphere you can wear whatever you want and relax in our lounge areas.
Of course we offer you free fruit, non-alcoholic drinks and a varied sports programs.
It's all about the team: become part of a community in which mutual support across departments and open feedback are key.
Living diversity: Your future colleagues come from over 60 countries.
Your passion and skills will be used in multinational projects and in collaboration with our partners around the world
Full-Time 
Göppingen, DE