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Support Technician (m/f)


Göppingen, Germany



  • Advise our international prospects and customers over the phone and assist them in technical questions about our software
  • Specifically support our French speaking customers
  • Assist the Sales Team with your technical knowledge
  • Take second-level-support cases and solve those via remote support, telephone or email
  • Communicate with customers and development in third-level-support cases
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  • Degree in computer sciences, information systems, applied computer sciences or a similar education in the fields of IT
  • Career changers with enthusiasm for working with people and technology are welcome as well
  • Excellent French knowledge (oral and written through many years abroad) and good German knowledge
  • Experience at least with one of the following operating systems: Windows®, Mac OS X®, Linux®, iOS®, Android®
  • Very good knowledge of networks and ideally previous work experience in Customer Service
  • Strong communication skills, a positive attitude and a friendly and professional approach to the customer
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Was wir bieten

What we Offer

  • Room for creative freedom and the opportunity to incorporate innovations and ideas
  • International business experience with partners and colleagues from around the world
  • Friendly work environment with social events, sponsored sports teams, birthday recognition, training and more
  • Free parking and subsidized job tickets with DB
  • Company Sports (Basketball, Yoga… and many more)
  • Unlimited drinks, weekly fruits and daily breakfast 
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Steffen Kolich

+49 7161 60692 630